Earlier we have reported complaints from manufacturers about short-term "hang-ups" of the program; now we are talking about long-term problems that delay production. To a greater extent, the difficulties arose in small enterprises.
"The problems started from the very beginning. First of all, they are associated with the lack of training of veterinary personnel, - says Lyubov Gorbacheva, the owner of "V. B Gorbachev's farm" – there is a feeling that veterinary personnel do not know how to work with the program. Sometimes we can't even enter it. We try to contact veterinarians who must understand it – they explain to us how to work – we do as they said – nothing works. In this case we have to cope on our own, and it is a big waste of time. Time plays a key role in deliveries".
Alexey Demyanov, the owner of "Syrnaya guberniya (Cheese province)" also referred to difficulties in understanding the interface of the program: "Despite the fact that there were no serious failures, at first it was difficult to deal with the system, it was necessary to work, as they say, blindly".
A source from Bashkiria, who wished to remain unnamed, stressed the problems with feedback from technical support: "We ran our feet off, we do not know where to go for help. We have to cope on our own and with the help of colleagues who also faced these problems".
Manufacturers emphasize that the help of services supervising the work of "Mercury" is not free to put it mildly.
The correspondent of the DairyNews contacted the legal department of the farm "Svobodny trud" and found that each separate arrival of the veterinarian, independently unloading products from the bill of lading into the program, costs from 800 rubles: "the program is very slow, and not to delay delivery, we have to use the services of veterinarians. According to the official price list in the veterinary station we need to pay for the arrival of veterinarian (in addition to the fee for shipping products), on normal days 800 rubles, and on holidays and weekends - at double the rate. And to pay for any volume – be it 300 liters, be it 3 tons. And at the same time at the basic rate the shipment fee includes all control functions of the veterinarian, including arrival. So it is provided – the veterinarian has to control each batch. But in fact we have to pay both for arrival and for shipping".
Thus, companies have nothing to do but pay the money, because the transport for the shipment is delayed. The supplies without veterinary accompanying documents are out of the question.
"Ideally, it would be better to hire a professional who could deal with this program on his own, because in our small company there is no one to do this. Or we will have to pay money to the veterinary service, spend time and delay supplies", said Lyubov Gorbacheva.
The problems also affected the technical component of the work. Alexey Kasyanov, chief engineer of JSC "Moloko", in a conversation with The DairyNews noted that there were no serious failures, but in the process they had to "register" the program for integration with the system "Mercury" themselves: "There was a problem with the formation of batches at the production site, in the interaction of “Kontur” and “Mercury” in the presentation of "veterinary issues" on shipping documents. There were also problems with the adaptation of the program "1C 8.3" with “Mercury” for shipment to trading platforms of contractors".
Oleg Sirota, Chairman of the Union of cheese makers of Russia, on the contrary, stressed that today "Mercury" is working normally. A number of companies, including "Provincial cheese maker" from Nizhny Novgorod or "BeauReve-Maslovka", confirm this.
The Rosselkhoznadzor declares that failures in the work of the program took place, and all possible "difficulties faced by producers and participants in the circulation of finished dairy products - is the lack of cooperation between producers and owners of the distribution network".
- We expect that these difficulties will be mainly overcome by the 20th of July, - summed up in the Supervisory authority.
We will remind, since July 1, electronic veterinary certification for finished dairy products have become mandatory. Part of the commodity items of the industry got an extension until November 1, but today it is necessary to issue electronic veterinary certificates for cheeses, butter and canned milk.